Getting Started:

Following an initial consultation—whether in person, over the phone, or via email—you will receive an initial invoice and timeline. To proceed, please follow these steps:

1. Request a Quote: Email me to receive an estimate for basic digital printing on 300gsm white or ivory paper. Specialised printing options can be discussed later and may incur additional fees.

2. Book a Consultation Call: Schedule a call to discuss your design needs and preferences.

3. Payment: If your order exceeds €1000, a 50% non-refundable deposit is required, payable in cash or via an online invoice. For orders below €1000, full payment is necessary before a design slot is allocated and work begins.

4. Submit Design Details: Provide all wording, design elements, and inspiration photos/mood boards via the wedding planner.

You will receive a design slot date along with your initial invoice. The deposit covers custom design time, proofing, and materials and is non-refundable. Clients must read and sign off on the expectations outlined here before proof approval and production. Please return the signed form promptly to commence your design.

The Proofing Process:

Once the deposit, wording, and agreement approval are received, the design process begins. Proofs typically take 3-14 days, depending on design complexity. Each proof reflects the actual paper size and chosen ink colors. Any edits require additional proof reviews, taking 1-4 days. Significant changes to the design scope necessitate a new cost proposal and timeline evaluation. Every item must be proofed to ensure it is included in the final print. Clients receive three proofs post-consultation; additional proofs cost €10 each.

Wedding Planner:

As a designer, I do not provide copywriting services. Clients must ensure all wedding content in the planner is accurate. This information will be copied into the designs as provided.

Approving Your Proof:

Your proof is ready for print upon your approval. While I perform an initial check, the final inspection of spelling and information is your responsibility. After approving the final proof, you will receive a final design release for signature. This confirms approval of all materials, quantities, design, and text. Delays in proof approval can shift the target pick-up date. Rush fees may apply to expedite the process. Average production times are 3-4 weeks for custom designs and 1-3 weeks for pre-designs after proof approval.

Proofs are in color, but variations may occur between screens and final prints. Your prints will match the colors chosen during consultation.

Design Changes:

You are allowed two amendments to the final design proof, including color, font, and spacing changes. Additional minor changes are charged at €60 per hour or €25 per 20 minutes. Complete layout and style changes incur a €150 fee. Mid-production changes may require new materials and rush fees.

After Approval:

Upon signing the final design release, print files will be sent to my trusted printer or printed digitally at home. The remaining balance is due at this stage.

Assembly:

Projects are delivered ready for client assembly. If you require assembly services, please mention this before print; otherwise, assembly charges will be billed.

Additional Points:

• Respect for Design Integrity: I respect other designers' work and will not copy another's design.

• Digital Printing: While digital printing is a machine process, color adjustments are done by eye. Slight variations may occur.

• Envelope Addressing: Submit lists via the provided Excel template. Addresses will be printed exactly as submitted.

• Estimates: Project estimates are subject to change based on design modifications, quantity adjustments, and material choices.

• Quantities: Post-approval quantity changes incur a €300 minimum charge and higher per-unit costs.

• Shipping: Shipping costs vary and will be included in the invoice. Clients are responsible for any damages during transit, but full insurance is provided.

Payment:

For orders over €1000, a 50% non-refundable deposit is required before any work begins, with the balance due before printing. Orders under €1000 must be paid in full upfront. A minimum order value of €500 applies. Payment can be made via cash, email transfer, or online invoice.

Cancellation Policies:

• By Me: In unforeseen circumstances, my obligation may be discharged by refunding your deposit.

• By You: Cancellations before printing forfeit the deposit. No cancellations are accepted after the job is sent to press or the final design release is signed.

Images of My Work:

Images of my work should be supplied after the wedding. Social media endorsements are appreciated but not required. Inform me if you prefer not to have your stationery posted online.

Terms and Conditions:

Please read the full Terms and Conditions before making a purchase. All orders are accepted on the understanding that the customer has read and agreed to them.

Payment Terms:

1. Deposits: A 50% deposit is required for orders over €1000. For orders under €1000, full payment is required upfront.

2. Balance Payment: The remaining balance is due five weeks before the production slot. Late payments may incur delays or additional charges.

3. Payment Methods: Payments can be made via BACS or phone. Cheque payments are subject to clearance.

Postage and Packaging:

1. Charges: Postage is based on the weight of the stationery.

2. Local Collection: Local collection or hand delivery can be arranged.

3. Shipping: Orders are shipped via An Post or DPD. Clients will be notified when orders have been shipped. Once orders have been dispatched, I am not responsible for any delays, damages, or losses incurred during the shipping process. I strongly recommend opting for insured or tracked shipping to safeguard your order. While I am happy to assist in tracking your parcel, any claims for loss or damage must be directed to the postal service. Please note that I am unable to offer refunds or replacements for orders lost in transit.

Designs:

1. Variations: Handmade items may vary slightly from samples.

2. Price Changes: Prices are subject to change due to material costs, but paid orders are not affected.

3. Colors: Digital colors may not match printed colors. Samples can be requested.

4. Guest Names: Submit names via the provided wedding planner.

Samples:

1. Availability: Samples are available for a fee and may incur postage charges.

2. Customization: Samples are not customized with specific wording.

Order Process:

1. Production Slot: A slot is booked after receipt of the deposit.

2. Information Submission: Submit details for invitations and stationery at least three weeks before the balance due date.

Cancellations:

1. By Customer: All payments made are non-refundable and non-transferable.

2. By Pink Moon: If no communication is received, Pink Moon may cancel the order.

Proofs:

1. Approval: Proofs must be thoroughly checked by the customer before approval.

2. Changes: Post-approval changes may incur additional costs and are not guaranteed if timelines are tight.

Damage:

1. Reporting: Report any damage within 24 hours of receipt with photographic evidence.

2. Returns: Return damaged items for assessment. Pink Moon covers return postage costs.

Posting Invitations:

1. Packaging: Use bubble wrap envelopes for invitations with embellishments.

Day Stationery:

1. Submission: Provide information via the wedding planner at least 4-6 weeks prior to the wedding.

2. Approval: Approve designs sent via PDF through Google Drive or WhatsApp.

Terms and Conditions:

Please read through our full Terms and Conditions before placing an order. All orders are accepted on the understanding that the customer has read and accepted them. If you have any questions, please contact us before purchasing.